TORVENLSY · CUSTOMER CARE

Contact

Have a question about a Torvenlsy sleep or home product, your order, or one of our store policies? Our Customer Care team is available to assist you by email.

01 · CONTACT METHOD

Customer Care

For product questions, order assistance, returns, refunds, shipping questions, or other customer service matters, please contact us at:

Email: service@torvenlsy.com

02 · ORDER SUPPORT

Questions About an Existing Order

If your inquiry relates to an order you have already placed, please include your order number and the email address used during checkout. This helps our Customer Care team identify the relevant order and review your request.

Please do not send passwords, complete payment card numbers, or other unnecessary sensitive payment information by email.

03 · PRODUCT QUESTIONS

Before You Purchase

If you need clarification about a sleep or home product before placing an order, please include the product name or product page information in your message. We will assist with the information available for that product.

04 · RETURNS & REFUNDS

Return Assistance

If you need assistance with a return or refund request, please contact Customer Care before sending an item back.

Include your order number and a brief explanation of your request. Where relevant, we may ask for additional information or photographs so that we can review the issue. Return and refund requests are handled according to the Return and Refund Policy published on torvenlsy.com.

05 · SHIPPING QUESTIONS

Delivery Assistance

For questions concerning order processing, shipment status, delivery information, or an issue with a delivered order, please email our Customer Care team and include your order number. Applicable shipping terms are provided in our Shipping Policy.

06 · WHEN CONTACTING US

Help Us Review Your Request

To help us understand your inquiry, please provide accurate information and clearly describe the assistance you need.

For order-related inquiries, including the relevant order number can help us locate the purchase and respond to your request more efficiently.

BUSINESS INFORMATION

Store Operator

Torvenlsy is a store brand owned and operated by Guangzhou Wosha E-commerce Co., Ltd.

Registered Business Address:
Room A131, 2nd Floor, Building 1, No. 2, Tiantougang 2nd Road, Xintang, Tianhe District, Guangzhou

Customer Care Email:
service@torvenlsy.com