TORVENLSY · TERMS & CONDITIONS

Terms of Service

Torvenlsy is a store brand owned and operated by Guangzhou Wosha E-commerce Co., Ltd. Guangzhou Wosha E-commerce Co., Ltd. is the contracting entity responsible for the operation of torvenlsy.com and sales made through this website.

These Terms of Service govern your access to torvenlsy.com, use of our online services, and purchases of sleep and home products made through the website.

Last updated: September 21, 2026

01 · ACCEPTANCE OF TERMS

Agreement to These Terms

By accessing torvenlsy.com, browsing our products, or placing an order through the website, you agree to be bound by these Terms of Service and the policies referenced on our website. If you do not agree with these Terms, you should not use the website or submit an order.

02 · ONLINE STORE

Use of Our Website

You may use torvenlsy.com only for lawful purposes and in accordance with these Terms.

You are responsible for ensuring that information you provide when placing an order or contacting Customer Care is accurate, current, and complete.

03 · PRODUCTS

Product Information

We aim to present product descriptions, images, available options, dimensions, materials, care information, and other applicable product details as clearly as reasonably possible.

Product characteristics may vary between individual items. Customers should review the information provided on the applicable product page before completing a purchase.

04 · PRICING

Prices & Order Total

Product prices and the applicable transaction currency are displayed on the website or during checkout.

Before completing a purchase, customers should review the product price, quantity, applicable discounts, shipping charges, currency, and final order total shown during checkout.

05 · ORDERS

Order Information

When placing an order, you agree to provide accurate billing, shipping, contact, and other information reasonably required to process the purchase.

We may contact you if additional information is reasonably required to review or process an order. Orders may be cancelled or refused where payment cannot be confirmed, required information is materially incomplete, or the transaction cannot reasonably be fulfilled.

06 · PAYMENT

Payment & Authorization

Available payment methods are displayed during checkout and may depend on location, currency, and payment-provider availability.

Payment may be subject to authorization or verification by the applicable payment provider. Additional payment information is available in our Payment Methods policy.

07 · SHIPPING

Shipping & Delivery

Orders are shipped according to the processing times, delivery estimates, service areas, costs, and other conditions stated in our Shipping Policy.

Customers are responsible for providing complete and accurate delivery information. Please review our Shipping Policy for the shipping terms applicable to purchases made through torvenlsy.com.

08 · RETURNS & REFUNDS

Returns, Refunds & Cancellations

Return eligibility, return procedures, refund processing, damaged or incorrect items, and applicable exceptions are governed by the Return and Refund Policy published on torvenlsy.com.

Customers should review that policy and contact Customer Care before returning an item. Order cancellation requests should be submitted as soon as possible and cannot be guaranteed once processing or fulfillment has begun.

09 · INTELLECTUAL PROPERTY

Website Content

Content made available through torvenlsy.com, including applicable text, graphics, branding, website design elements, and product presentation materials, may be protected by intellectual property laws. Such content may not be copied, reproduced, distributed, modified, or commercially exploited without applicable permission or legal authorization.

10 · PROHIBITED USES

Acceptable Website Use

You may not use torvenlsy.com to:

• Engage in unlawful or fraudulent activity.
• Provide intentionally false or misleading transaction information.
• Attempt unauthorized access to the website or related systems.
• Introduce malicious code or interfere with website operation.
• Use website content in violation of applicable intellectual property rights.

11 · THIRD-PARTY SERVICES

Service Providers

Certain functions associated with the website or an order may involve third-party service providers, including payment, technology, and delivery services. Their services may be subject to their own applicable terms, policies, and operational procedures.

12 · PRIVACY

Personal Information

Personal information collected through torvenlsy.com is handled according to our Privacy Policy. Please review that policy for information about the collection, use, sharing, retention, and protection of personal information and applicable privacy rights.

13 · WEBSITE AVAILABILITY

Website & Service Availability

We may update, maintain, modify, or temporarily suspend parts of the website when reasonably necessary. We do not guarantee that every website function will remain continuously available or completely free from technical interruptions.

14 · LIABILITY

Limitation of Liability

To the extent permitted by applicable law, liability arising from use of the website, products, or services will be subject to applicable legal limitations. Nothing in these Terms is intended to exclude or restrict rights or remedies that cannot lawfully be excluded or restricted.

15 · CHANGES TO THESE TERMS

Terms Updates

We may update these Terms of Service when reasonably necessary to reflect changes to our services, website operations, policies, or applicable requirements. The current version will be published on this page.

16 · CONTACT

Questions About These Terms

If you have questions regarding these Terms of Service, please contact our Customer Care team at service@torvenlsy.com .

BUSINESS INFORMATION

Contracting Entity

Guangzhou Wosha E-commerce Co., Ltd.
Operator of the Torvenlsy store and torvenlsy.com.

Registered Business Address:
Room A131, 2nd Floor, Building 1, No. 2, Tiantougang 2nd Road, Xintang, Tianhe District, Guangzhou

Customer Care Email:
service@torvenlsy.com