TORVENLSY · CUSTOMER CARE

Return & Refund Policy

We want you to feel confident when purchasing sleep and home essentials from torvenlsy.com. This policy explains our 180-day return period, return eligibility, refund procedures, damaged or incorrect items, cancellations, and return shipping arrangements.

01 · RETURN WINDOW

180-Day Return Period

Eligible items may be returned within 180 days of delivery.

To qualify for a return, the item should be in its original condition, unused or unwashed where applicable, and returned with the original packaging and included accessories or components where reasonably possible.

02 · RETURN ELIGIBILITY

Conditions for Returns

Returned products must be in a condition suitable for inspection. For sleep and home textile products, items should not show signs of extended use, washing, alteration, avoidable damage, or misuse.

Proof of purchase or sufficient order information may be required so that we can identify and review the original transaction.

03 · RETURN EXCEPTIONS

Items That May Not Qualify

A return may not qualify where:

• The 180-day return period has expired.
• The product has been materially altered after delivery.
• The product has been damaged through misuse or improper care.
• A textile product shows clear signs of extended use or washing unrelated to a reported defect.
• The item cannot reasonably be identified as part of the original order.

These limitations do not restrict any mandatory consumer rights available under applicable law.

04 · RETURN PROCESS

How to Request a Return

Before sending an item back, contact our Customer Care team at service@torvenlsy.com .

Please provide:

• Your order number.
• The item you wish to return.
• The reason for the return.
• Photos where the request concerns damage, defects, or an incorrect item.

Customer Care will review the request and provide the applicable return instructions. Please do not send a return before receiving return instructions.

05 · RETURN SHIPPING

180 Days Free Return

Eligible orders are covered by our 180 Days Free Return service as displayed with the applicable shipping options.

Please contact Customer Care before returning an item so that eligibility can be confirmed and the appropriate return instructions can be provided.

06 · REFUNDS

Refund Processing

Once a returned item is received, it may be inspected to confirm that it meets the applicable return conditions.

If the return is approved, the refund will be issued through the applicable original payment channel.

After a refund has been issued, the time required for the amount to appear in your account may depend on your bank, card issuer, or payment service provider.

07 · DAMAGED OR INCORRECT ITEMS

Problems With Your Order

Please inspect your order after delivery. If an item arrives damaged, defective, or materially different from the item ordered, contact us as soon as reasonably possible.

Include your order number and clear photographs showing the product and the relevant issue. After review, Customer Care will provide the appropriate resolution and instructions.

08 · EXCHANGES

Exchange Requests

If you wish to request an exchange, contact Customer Care before returning the original product. Exchange availability may depend on the applicable product and current inventory.

09 · ORDER CANCELLATIONS

Changes or Cancellations

If you need to change or cancel an order, please contact Customer Care as soon as possible after placing the order.

We will make reasonable efforts to assist, but cancellation or modification cannot be guaranteed once fulfillment, packaging, or shipment processing has begun.

10 · SHIPPING REFERENCE

Shipping Options

The following shipping options are currently displayed for eligible United States orders:

The shipping method and applicable shipping charge are displayed during checkout before payment is submitted.

11 · RETURN ADDRESS

Where to Send Approved Returns

Approved returns should be sent only after receiving return instructions from Customer Care.

Return Address:
Room A131, 2nd Floor, Building 1, No. 2, Tiantougang 2nd Road, Xintang, Tianhe District, Guangzhou

12 · CUSTOMER CARE

Questions About Returns

For questions about a return, refund, damaged item, or cancellation, contact us at service@torvenlsy.com . Please include your order number when contacting us about an existing purchase.

BUSINESS INFORMATION

Store Operator

Torvenlsy is operated by Guangzhou Wosha E-commerce Co., Ltd.

Registered Business Address:
Room A131, 2nd Floor, Building 1, No. 2, Tiantougang 2nd Road, Xintang, Tianhe District, Guangzhou

Customer Care Email:
service@torvenlsy.com